Networking and WiFi
For queries with home networking and all things WiFi
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 40 kudos

WiFi pod order

Can someone from VM please contact me as I am unable to order my 1st WiFi pod via the connect app. I am on the volt 500 package so am eligible for the WiFi max guarantee. 

Never receive pod for hub 5x

Hi I'm struggling to order a wifi pod for my hub 5x, Tried to order through WhatsApp and on the phone buy I've never received one. I'm hoping a mod can help me out.Thanks

Joem4 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Access hub 3 router logs

Not sure if this is the right board, apologies if it isn't.Random issue here. I've lost access to my laptop which has some crucial websites I need for work. I accessed the sites a few months ago, would I be able to find them in admin mode from my rou...

MC151 by Joining in
  • 16 replies
  • 0 kudos

Wake up to WiFi being off.

 Since Christmas I've had an issue with waking up to find none of my wireless devices working. According to the self help test on the support page it wants to reset my hub because it see an issue  which means I have to set up my WiFi +Guest WiFi ever...

SAF22 by Tuning in
  • 15 replies
  • 0 kudos

Connecting to WiFi

Hi all need some help. I have aVM hub 5 set on modem mode and 3 deco X20 mesh set up. The problem is connecting Phillips Wizz lights. When the app checks the network “ broadcast (UDP) on local network “ fails. I did manage to connect one bulb but wou...

Gaz22 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Router Relocation

Afternoon,My router is currently located adjacent to my TV (downstairs in the corner of the living room). It’s been there since first install around 12 years ago and at the time was considered the best place. Now that our Wi-Fi needs have evolved thr...

4M0rt by Tuning in
  • 14 replies
  • 0 kudos

Gone Away Form

I just received a email saying that "We have received your Gone Away form and will now review the details. You can expect a response within 48 hours." I am meant to move into my new apartment on Wednesday and worried that this will delay the delivery...

Resolved! Hub 5 no internet connection

For the last five days or so my Hub 5 has stopped connecting to the internet in the evenings, mainly between 7pm and 10pm. Last night, it was off for around an hour, despite a reboot, and even when it did come on, it took another hour or so before th...

CC29 by On our wavelength
  • 15 replies
  • 0 kudos

Can't connect to Hub via App or online.

I paused the WiFi to my daughter's laptop yesterday through the app. Then discovered I couldn't unpause it through app. So I tried to sign into Hub 4 online but all I get is a blank white page. The app won't connect to Hub any more either, says it ca...

Failure to attend installation appt

Had a failed installation on Saturday 16th - engineers didn’t turn up. Received differing information over the phone - one agent saying the the field engineer had cancelled the install due to us living on a busy road?! and mention of a nearby tree no...

Pigsick1 by Joining in
  • 1 replies
  • 0 kudos