Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Smart plugs
Just got Hub4. (2.4gz + 5gz) Now my Smart plugs (2.4gz) and remote keyboard (2.4gz) won't work. Do I have to set separate passwords on the Hub router to separate the 2.4 and 5? And then turn off the 5gz and then set up the plugs again?OrWhat effect w...
80011 Doesn’t work
I would like to send messages to 80011 to set up my boardband and get someone to call me but it doesn’t work. Any solutions? Signing up online didn’t work too.
No internet especially afternoon/evening
I have constant internet issues since August 1. This is a local issue affecting my neighbourhood. It works early morning but from afternoon/ evening it is like someone flicks off a switch. Today nothing on from 1200. And this has been ongoing for pas...
brown box cover missing
Hi there, the cover is missing on the brown box outside my property. Is it possible that I could arrange to have it replaced through this message?Many thanks for your help.
Drop to 0.0 upload speed for the past month
Hello. Since the start of August we've been seeing a drop in upload speed from ~100MBps to 0.0, sometimes maybe 1. VM sent out an engineer, re-pulled our cable and yet the issue persists. A family member in the area said they experience the same thin...
Resolved! Virginmedia Hub 3 Red Light on
Hi, I've just noticed my Hub 3 is showing a Red light ! not a White light.I have recently upgraded to TV360 and increased my speed to 500mb.I've googled the problem and some post say it's " OVERHEATING " and can be DANGEROUS !! and it needs to be re...
Hub5 drop out/reboots
I upgraded from a hub 3 to a hub 5 today, it connects but everything (WiFi & internet) drops intermittently like the hub keeps rebooting.Here are the logsDownstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 133...
Gig2 on HFC
Hello, Are there any plans to let HFC users upgrade to Gig2? I think it is very unfair to us that we are unable to upgrade our packages to this given we are absolutely sure the network can take it. We as users have a right to use faster speeds and we...
how to get a hub 5
Hi can anyone let me know if i can get my hub 4 upgraded to a hub 5 please for free. I have just upgraded from volt 500 to 1 gig fibre today. I would like the latest hub because of wifi 6 etc. Thanks for any help.
wifi freezes
morning all, since I got virgin 2 months ago when streaming a film on netflix or Disney+ the screen freezes and jumps this only lasts between 1 and 3 seconds but can sometimes be up to four times per film. I've checked my network no faults and done m...
