on 14-04-2023 20:02
Hi
If I decide to leave Virgin (seriously considering it due to cost) will I have to give back the cables which are stapled to our walls and skirting boards?
This may not be possible as some of the cable is now hidden and couldn't be taken away without causing serious damage to the room it is in. Would Virgin be ok with leaving the cable?
Thank you
Answered! Go to Answer
on 14-04-2023 20:08
on 14-04-2023 20:08
on 14-04-2023 20:18
Indeed, all they require to be returned is the boxes themselves, the power leads for them and any remote controls. And even this isn’t always necessary, it depends on the age of the equipment, for example, apparently if you have a Hub 3 or earlier, they don’t want it back and ask you to dispose of it properly.
on 14-04-2023 22:58
@jem101 wrote:Indeed, all they require to be returned is the boxes themselves, the power leads for them and any remote controls. And even this isn’t always necessary, it depends on the age of the equipment, for example, apparently if you have a Hub 3 or earlier, they don’t want it back and ask you to dispose of it properly.
Which they shouldn't do because under the WEEE Regulations they are legally required to collect it themselves for recycling.
on 14-04-2023 23:26
@jpeg1 wrote:
@jem101 wrote:Indeed, all they require to be returned is the boxes themselves, the power leads for them and any remote controls. And even this isn’t always necessary, it depends on the age of the equipment, for example, apparently if you have a Hub 3 or earlier, they don’t want it back and ask you to dispose of it properly.
Which they shouldn't do because under the WEEE Regulations they are legally required to collect it themselves for recycling.
Correct, but doesn’t seem to stop them though, does it?
on 25-04-2023 19:31
Many thanks to everyone who answered my question. It's good to know they won't want the cable back and I won't have to destroy the house!