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Hub upgrade and WiFi Pods

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jamesharvey94
Tuning in

on ‎06-08-2022 07:04

Hi,

I previously had 2 WiFi Pods with my superhub 3. Having now upgraded to the superhub 4, will I need the pods reconfiguring to support the Mac address of my new router? Can this be done remotely or will I need to send them back and receive new ones?

Thanks!

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎06-08-2022 13:27

yes - Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number and they should swap them onto the new Hub

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎06-08-2022 13:27

yes - Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number and they should swap them onto the new Hub

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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