on 19-08-2023 08:27
Hi looking for some help
We run on Hub 4 & today have a DNS server issue only on 1 Web site following a series of dropped connections on the router this week.
Do you think a factory reset may work?
Thanks
on 19-08-2023 08:42
No, the Hub 4 is not performing the DNS lookup it is done by your computer or mobile.Posting the website and the exact error message would help.
on 19-08-2023 12:45
www.Cardiffcityfc.co.uk
DNS_PROBE_FINISHED_NXDOMAIN
If I use a VPN it allows me to connect OK
All other sites forme are OK
Other people can access the Cardiff site without issue👍
on 19-08-2023 20:21
try setting DNS on you device to use other DNS like 1.1.1.1 or 8.8.8.8
BQM, Test for outgoing ports and SSL/L2TP VPN test
on 20-08-2023 10:58
Using a Hub in Router mode and the default VM DNS it works perfectly for me.
on 20-08-2023 15:01
Likely a local DNS caching issue that has hopefully resoled itself by now.
-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn moreHave I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
