How to book a tech visit

[Ballsmedia75]

I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done.

My download speed is okay to decent, my upload speed is non existent a fair amount of the time, broadband drops out completely for periods of the day.

I need a tech visit, but Virginmedia make it almost impossible now to arrange that.

[Ballsmedia75]

Can anyone see where the issue is? browsing the internet is taking ages for pages to load, ringing 150 gets me nowhere just going round and round, can't keep rebooting the hub every 10-15 minutes. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	259000000	8.5	38	256 qam	16
2	235000000	8.4	38	256 qam	13
3	243000000	8.4	40	256 qam	14
4	251000000	8.5	38	256 qam	15
5	267000000	8.5	40	256 qam	17
6	275000000	8.5	38	256 qam	18
7	283000000	8.5	40	256 qam	19
8	291000000	8.4	40	256 qam	20
9	299000000	8.5	40	256 qam	21
10	307000000	8.4	40	256 qam	22
11	315000000	8.5	40	256 qam	23
12	323000000	8.8	40	256 qam	24
13	331000000	8.9	40	256 qam	25
14	339000000	8.8	40	256 qam	26
15	347000000	8.9	40	256 qam	27
16	355000000	8.8	38	256 qam	28
17	363000000	9	40	256 qam	29
18	371000000	9	40	256 qam	30
19	379000000	9.3	40	256 qam	31
20	387000000	9.3	38	256 qam	32
21	395000000	9.5	40	256 qam	34
22	403000000	9.3	40	256 qam	35
23	411000000	9.5	40	256 qam	36
24	419000000	9.5	40	256 qam	37

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	26	0
2	Locked	38.9	11	0
3	Locked	40.3	10	0
4	Locked	38.9	18	0
5	Locked	40.9	11	0
6	Locked	38.9	20	0
7	Locked	40.3	15	0
8	Locked	40.3	19	0
9	Locked	40.3	11	0
10	Locked	40.3	14	0
11	Locked	40.3	12	0
12	Locked	40.3	15	0
13	Locked	40.3	11	0
14	Locked	40.3	24	0
15	Locked	40.3	12	0
16	Locked	38.9	16	0
17	Locked	40.9	18	0
18	Locked	40.3	10	0
19	Locked	40.9	13	0
20	Locked	38.9	12	0
21	Locked	40.3	17	0
22	Locked	40.3	16	0
23	Locked	40.3	13	0
24	Locked	40.3	6	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600029	44	5120	64 qam	5
2	49600000	45	5120	64 qam	1
3	30100000	44.5	5120	64 qam	4
4	36600000	45	5120	64 qam	3
5	43100000	44.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	0	0

[Ballsmedia75]

Log, if it makes sense to anyone

24/03/2023 00:50:56	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:50:52	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:50:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:50:51	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:50:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:16:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:15:54	critical	TFTP Request Retries exceeded, CM unable to register
24/03/2023 00:15:54	critical	TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:14:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:07:31	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:05:54	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:05:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:05:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:05:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 00:05:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2023 12:25:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Carley_S]

Hi @Ballsmedia75 

Welcome back to the community forums. 

Sorry to hear that you're having service issues at this time with your upload. From what you have posted here, I can see that your upload looks fine and within spec. Your download is slightly high, but you mention that this is okay. As I am unable to locate you on our systems, I recommend we take a closer look to see if I can locate any issues at our end. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.