How do I order WiFi Pods!? No connection in 3 rooms...

[blocko2022]

I've downloaded and scanned all the rooms in my house, and 3 rooms are "poor" (no connection or 0 mbps download speed). Not surprising as it's an old, long victorian house.

Was pleased to see that VM were offering the new pods for a guaranteed 20 mbps in each room - but I can't see any way to order them. There is no option given in the connect app, despite the 3 clearly not connected rooms.

I have tried phoning up and going around in circles withe to automoated options, but gave up after 20 minutes holding for a real person. Have also tried online chat (bot), but it referred me to the app!

Is there any way to order these pods online? (I reckon I'll need 2 - one for the dining room and one to stretch down to the kitchen...)

[newapollo · Accepted solution]

Hi @blocko2022 

The mesh wifi  pods now come with a speed guarantee . See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8  a month.