Help with extreme packet loss

[dbaines11]

I have been experiencing extreme consistent dropped connection and packet loss now most days for the last month. Having phoned Virgin multiple times I have gone through the many tedious resets, unplugs etc etc which clearly are not fixing anything.

I have a monitor setup - 

Any help would be massively appreciated - I cannot work properly, stream or play games. The service is essentially useless as stands.

Thanks

[Alex_RM]

Hi dbaines11,

Thanks for getting back to us,

I've had a look and I will need to arrange an engineer visit for you, I'll need a few more details before I'm able to do this so I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Hi dbaines11,

Thank you for sending those details over by private message.

I've arranged an engineer for you now, you can view the time and date of your appointment via your online account here

Alex_Rm

[dbaines11]

Hi Alex,

Thank you for this! Could you please check the message I have just sent you - thanks!

[Alex_RM]

It should show when you sign in on the main page,

Do you have the app? If you still can't see let me know and I can ping you over a private message with the appointment time 🙂

Alex_Rm