1Gbs hub 4 Terrible Connection

[butchydutchy]

Ever since i upgraded to1Gbs its been nothing but trouble for me. Multiple engineers have been out an looked at the line checked all the line into my property there saying everything is fine but the high jitter an packet loss just never seems to go away.

They found that the level where high on the download channels that was fixed the connection went better for a little while that stopped my router disconnecting. but the overall connection is still not the best. i cant game online without getting rubber banding due to packet loss an high jitter.

I have cat6 ethernet cable. directly to my 1Gbs network lan card from the Hub 4.

I'm starting to think the real issue are these terrible hub 4's...

using samknows i get 1.7 jitter then to pc its showing 3.8 jitter how does it go that high just from going through the hub 4 to the pc makes no sense at all. even 1.7 jitter to the hub is back enough that should not be that high either.

i have also monitored the line with thinkbroadband monitor an can see im getting latency spikes all the time an packet loss. something needs to be done about it now its getting a joke.

[butchydutchy]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	3.5	39	QAM256	25
1	139000000	7.6	39	QAM256	1
2	147000000	7.5	38.6	QAM256	2
3	155000000	7.2	40.4	QAM256	3
4	163000000	6.7	40.4	QAM256	4
5	171000000	6.4	40.4	QAM256	5
6	179000000	6.1	39	QAM256	6
7	187000000	5.8	39	QAM256	7
8	195000000	5.5	39	QAM256	8
9	203000000	5.7	39	QAM256	9
10	211000000	5.4	39	QAM256	10
11	219000000	4.9	39	QAM256	11
12	227000000	5.2	40.4	QAM256	12
13	235000000	5.1	40.4	QAM256	13
14	243000000	4.4	39	QAM256	14
15	251000000	4.8	38.6	QAM256	15
16	259000000	5	38.6	QAM256	16
17	267000000	4.1	39	QAM256	17
18	275000000	3.7	39	QAM256	18
19	283000000	3	38.6	QAM256	19
20	291000000	2.7	38.6	QAM256	20
21	299000000	3.3	38.6	QAM256	21
22	307000000	3.8	39	QAM256	22
23	315000000	3.5	39	QAM256	23
24	323000000	3.3	38.6	QAM256	24
26	339000000	3.6	39	QAM256	26
27	347000000	3.6	39	QAM256	27
28	355000000	3.6	39	QAM256	28
29	363000000	3.7	39	QAM256	29
30	371000000	3.5	39	QAM256	30
31	379000000	3.5	39	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	38.983261	0	0
2	Locked	38.605377	0	0
3	Locked	40.366287	1	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.605377	0	0
20	Locked	38.605377	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.605377	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

-2.3

185381179

0

[butchydutchy]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	47.5	5120 KSym/sec	64QAM	9
2	39400000	45.8	5120 KSym/sec	64QAM	12
3	46200000	45.8	5120 KSym/sec	64QAM	11
4	53700000	46.8	5120 KSym/sec	64QAM	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Anonymous]

Stats look okay to me. BQM seems to be reflecting a wider issue at VM this weekend. 

Maybe try swapping the ethernet cable and /or the hub port. 

[legacy1]

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@butchydutchy wrote:

using samknows i get 1.7 jitter then to pc its showing 3.8 jitter how does it go that high just from going through the hub 4 to the pc makes no sense at all. even 1.7 jitter to the hub is back enough that should not be that high either.

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Just goes to show that router mode in the hub does not make your connection lower jitter then if you use modem mode and your own router

[butchydutchy]

Its just terrible line quality 

[Zach_R]

Hi @butchydutchy,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm very sorry to hear you've been facing some connection issues recently. I've checked our systems and I can't currently see any issues on the line to explain these faults you're experiencing with your connection. Are these problems ongoing for you today?

If they are, can you share with us a live BQM so that we can see what's going on with your connection in real-time?

Thanks,
 

[butchydutchy]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f238dc87e1c8b8413ccb7e8fe1a93b55f4...

This is the live graph cheers.

An here are some previous days.

I see a lot peak our congestion which is just unacceptable to be honest its  clearly over selling if it cant handle peak hour. i cant play games during these times at all its unplayable..

also the constant spikes even when the network is idle not being used is strange. i get them spikes client end also again i could be playing a game an it just spikes up to 150ms ping completely random.

[risc19]

Thats not congestion.

The 'humps' are a problem effecting the entire network that virgin are dragging their feet on.

Eventually they will pull their finger out and fix it.

The spikes every single hour I believe are automated speed tests to the router conducted by virgin. This allows them to so how an area is performing.

I also got them and I also complained, they completely ignored me and the issue. I never even got an 100% answer to what it actually was but I believe that I'm probably correct. I also remember them saying that if the line is in use the test cancels it's self as to not effect performance. Yet again they failed realize that actually it does effect gaming. The effect of having a momentary spike in latency.

The way I got rid of the hourly spikes was to buy my own router and place the hub in modem mode.

Not exactly a great solution, but it worked.

[jem101]

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@risc19 

Snip…

Eventually they will pull their finger out and fix it.

…snip

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You hope…..