Hi Alibow7! 👋 Welcome to the community! Thank you for getting in touch.
Sorry to hear about your difficulties getting registered for My Virgin Media! I can appreciate this must be frustrating. There's a few reasons issues with registration usually happen;
1) The password you are trying to use does not meet the password requirements. Please ensure the password you are using meets the all of the following requirements:
2) If you are a new customer awaiting installation - in which case the issue automatically resolves itself once your services have been fully installed and activated. (Please be aware it can take 24 hours for our systems to catch up.)
3) If you are registering with an email address that has been associated with a former service account. If this is the case, we need to get the email address moved over to the correct current account. We do this by sending a PM to confirm a few account details and updating our records.
4) An unknown or temporary error with our website.
I will send you a PM to confirm a few account details and offer further support if needed - but if you can please also try registering again in the meantime, this will help confirm which one of the above issues is likely the case. Thank you for your patience whilst we get this sorted! All the best.
