Account for old order

[mjrout94]

Hey,
both my virgin media app and when I log in on my desktop seem to be linked to my original order.

this order was cancelled and I then sorted out a new order via phone call. However my app and online account don’t seem to have been updated to match. They just say ‘your services haven’t been activated yet’.

thanks,

mike 

[Kain_W]

Hi mjrout94,

Thanks for your post and welcome back to the community.

Apologies for the issues faced, so we can investigate it further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,