Unable to pay outstanding balance after leaving

[naviman1]

Hi,

Basically what's in the title. I left Virgin Mobile in Novermber so I have a partial November bill still showing on my account online. It says "We can't collect your balance by Direct Debit. Please call the team to discuss". But I just called up on 0345 454 111 and the agent explicitly said that there is no outstanding balance showing up for them.

So I'm not sure what to do here?

[Tom_W1]

Hi @naviman1, thanks for your post although I'm sorry you're receiving unexpected bill amounts.

I'll need to pop you a PM to ask you to confirm some details, so I can give you some more specific answers in a private setting.
Please expect this PM soon and reply when you can!

Many thanks