Split port issue

[Aleven]

I have a split port issue having moved across from EE.  I received confirmation of the porting four days ago but I can’t receive any text messages or calls. I can make calls ok.  I can’t find any advice on what to do to resolve this and need access to text messages to get security confirmations for a number of reasons.

[Nathan_B]

Hi there @Aleven, welcome to the forum and thanks for your post.

I'm sorry to see you have been having issues with the port since the confirmation was sent through. This certainly sounds like something that needs further investigation, which I will be happy to assist with.

I'm going to send you a PM to confirm your details so this can be done.

Regards

Nathan