Resetting password

[Tracey9394]

I have been trying to reset my password so I can log on and check my device loan and also upgrades. I get as far as putting in a new password and have green ticks to say the new passwords are ok but when clicking on continue it just sits there. I have tried several  passwords and all are within the guidelines but it just won’t progress from that screen. What is going on here ? 

[Steven_L]

Hey @Tracey9394,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your mobile account, please could you try to do this in a different browser or clear your cache in your current browser, then try to do this again. 

Regards,

Steven_L