Not enough credit when I’m on a contract

[gabriellahill]

Hi

once again I have a problem with not enough credit when I’m on a contract and I can’t get hold of anyone to sort. Please can you help?

[StacyMiles]

I’ve had this issue a couple of times. I think it has to do something with software updates. I was able to fix it by turning off my phone and leaving it for 10 seconds and turning it back on. I have an iPhone. Hope this solution helps someone else. Best of luck!

[Akua_A]

Hi @StacyMiles, 

Welcome back to our community forums and sorry to hear you have been experiencing a similar issue.

We are however glad to see that the issue has been resolved. Please do not hesitate to contact us if you need any further help and we will be happy to help.

Thanks,