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No service in France

NickHoward
Joining in

on ‎09-09-2021 08:59

Hi, 

We have just arrived in France and lost all service. Have tried reseting APN to default but that seems to be defaulting to a UK  service. When I try to add a custom configuration it will not save it when asked to.

Phone has been turned off for 6hrs over night but still nothing..

What is my best way around this pls

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Tom_F
Forum Team (Retired)
Forum Team (Retired)

on ‎09-09-2021 09:44

Hi NickHoward, thanks for posting.

 

Sorry to hear you've had some trouble roaming - have you ever used your mobile outside of the UK before? So we can check the settings are all correct from our side I will contact you via PM - just look out for the purple envelope icon.

 

Tom 

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