Dellivery Details

[Yas57701]

Hi, I ordered a iPhone 14 Pro on contract 4 days ago and I'm wondering how long are the credit checks as I need a new phone quite soon. Virgin has not sent me any email regarding this.

[Gareth_L]

Hello Yas57701.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with getting details for the new Iphone.
How did you Order the phone, online or over the phone?
Gareth_L

[Yas57701]

I ordered it online.

[Gareth_L]

Thanks Yas57701.

I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

[Gareth_L]

Hello Yas57701

Thanks for those details.

I have check the account and sadly I cannot see anything on order.

Can you please give us a call on 0800 183 1234 and choose the option for Mobile Sales.

Gareth_L