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Blocked sim without informing me

Just joined

I lost my phone you were going to cancel sim however within the hour the bus driver returned phone. I used said phone to call you. It was obvious I had phone back as it would of come up with my number on your system. The guy said no worries the lady didn't cancel your sim. So there is nothing to do as its working normally. My sim has just stopped working I'm very angry with your company you asursed me everything was nomal. I need my phone working today. This is unexceptable for me to ring on the lost phone to tell you I have it then you go block it when you said you hadn't. Terrible service.


Forum Team
Forum Team

Hey Glamlou,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your handset this morning, the restrictions may have been added after the call as the system updated. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,