Upgrade

[Carbon6T]

Good evening.

A few days ago, I requested to upgrade my broadband package with yourselves to a higher speed. You sent me an invitation, via email, to accept an agreement. I accepted the agreement a few days ago. Could you tell me when I can expect to have the upgraded connection speed please? 

Kind Regards

[Carley_S · Accepted solution]

Hi @Carbon6T

Welcome to the community forums. 

Thank you for getting in touch. I can certainly have a look on the account to confirm this for you if you have not seen the upgraded speeds at your side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[Carbon6T]

Thank you for resolving my issues for me. 

[Carley_S]

Thank you very much for joining me on private message @Carbon6T

Glad we have managed to get this fully confirmed and resolved for you today. Please do not hesitate to get back in touch if you have any further questions or concerns. 

All the best, 

[Carley_S]

You're very welcome @Carbon6T

Have a lovely rest of your night 🙂