Unrecognised Virgin Media Monthly Payment

[kevinsrussell]

Hi All

I have just noticed that I have two Virgin Media payments coming from my Bank Account each month. When I look at my Bill in my Virgin Media it shows one of the payments but not the second.

I rang Virgin and they couldn't find the payment and suggest that I raise a grievance with my bank.

There must be someone that I can speak to and give a reference to in order to find out if it is valid?

Any advice would be gratefully received

Kevin

[Lee_R]

Hi @kevinirussell thanks for posting and welcome to our community.

I am sorry to hear of any confusion around your monthly payments.  I would like to help you solve the mystery.  I am going to send you a private message.

Regards

Lee_R