Unable to confirm username

[tomjmorris]

So I filled in the form to register for a Virgin media account to manage my broadband. I got the verification email, clicked the link, got a screen saying "complete profile"... But when I try to log in I get the message "You haven't confirmed this username yet. Please check your inbox for a message called 'Confirm your My Virgin Media username' and click the link in the email.".

I've resent the email but got the same issue again. Any ideas?

[Kath_F]

Hi tomjmorris, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although I am sorry to hear that you're having an issue confirming your My VM username details. 

We can certainly check this out to you but in order to do that I will need to pass data protection with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi tomjmorris, 

Thanks for taking the time to come back to me via private message. 

I'm glad things are resolved for you now. 
If you have any further issues, pop back and let us know. 

Take care and enjoy your weekend. 

Thanks,