on 13-07-2021 23:19
How would I go about getting copies of my previous webchats?
Wouldn't let me save a copy to my email which was very annoying since it was about an upcoming direct debit
on 14-07-2021 08:48
Good morning @d-scott,
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear you are not able to copy the webchat via your email.
Are you able to let me know the department you had the webchat with?
Kind regards,
Zak_M
on 14-07-2021 10:01
The account side would be my guess
on 14-07-2021 10:07
Sorry @d_scott, should have been a little clearer.
How did you access the webchat, was this via the virgin media website and was this for a billing issue?
Kind regards,
Zak_M
on 14-07-2021 10:14
on 14-07-2021 10:32
Thank's,
Can you let me know your twitter handle and the agent you spoke with?
Kind regards,
Zak_M
on 14-07-2021 10:46
[MOD EDIT: PERSONAL INFORMATION REMOVED] The person on twitter used LS, the person on the webchat I can't remember sadly
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 14-07-2021 10:54
Perfect.
I am just going to pop you over a PM so that I can get some account information.
Kind regards,
Zak_M
on 14-07-2021 11:31
Thank you for providing me that information via PM
I have raised this with the relevant team it should take around 24 - 48 hours to give to you.
Kind regards,
Zak_M
on 14-07-2021 11:32