Overbilling issue dating back now to June 2023

[MartinB92]

Is there any suggestion on how to fix an overbilling issue? This has now been going on since June 2023. Every month, I report the matter with Virgin Media, and they convince me that it has been resolved, only to find that the following month I am overcharged. I don't think I've ever had such bad customer service. It's become so terrible that I'm concerned about fraudulent activities on the part of Virgin Media. They are practically stealing money from my bank account each month. If anyone has a billing issue with them. Run for the hills or Virgin Media will empty your bank account if they can. 

[Reece_MH]

Hi MartinB92 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm very sorry to hear about this experience, and the billing errors you've identified. I'm going to send you a private message, to assist further. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Cheers,