Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Moved home, can't acess the connect app

I moved home recently and gotten the new account number. However, I couldn't register online because my email is connect to the old one.I see other have the same issue too, can a mod message me and help unlink my email with the old account?

Winsches by Joining in
  • 8 replies
  • 0 kudos


I'm hoping someone on here can help, we signed up for virgin media package last month and to say its been the worst mistake we have ever made!!! After eventually getting it installed we then had to wait 2 and a half weeks to get a cable fixed as the ...

ginnes1 by Joining in
  • 1 replies
  • 0 kudos

Why are virgin lack of channels on cable

I'm not over the moon about TV choice and a variety of channels plus I seam to drop any and never increase them.3 CHS were dropped this week 27/6/23 and yet I look at Freeview and see other CHS u don't have like earthx ,80s music other.U don't add as...

Jonc11 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Refund Process

Hi,I cancelled my service due to moving house and told that I will be in credit +£100. This has been confirmed and I've sent the equipment back, which also has been confirmed by Virgin.Will a cheque be sent automatically or do I have to request it?Th...