Not receiving email to verify new account

[Tbird1]

Hello,

I’m a new customer who has tried on numerous accounts to verify my email address so that I can access the MyVirginMedia app. I have been told that I would receive an email but no email has been sent (apart from once where an email arrived at 2 in the morning to my inbox but I was too late to use this email to verify the account). Please be kind enough to help me with this. Many thanks.

[Akua_A]

Hi @Tbird1, 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues verifying your my VM account. We can understand this is not ideal and we want to best help. In this case, I have sent you a private message to further look into this matter. Please look out for the purple envelope and provide a response when you can.

Thanks,