No welcome email

[Emilyjane1308]

Hi I have signed up for virgin broadband 3 weeks ago and have now moved into our new house and tried to set up the WiFi. The WiFi is not connecting and I cannot book an engineer as I have not received a welcome email. Can you please advise how I can find our account number?

[Ayisha_B]

Hi @Emilyjane1308,

A warm welcome to our Community Forums and thanks for your post. 

It's great to have you on board with us 😄

I'm sorry to hear you're having some issues setting up your service. 

I'm going to pop you a PM now so I can take a closer look into things for you.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Hope to hear from you soon. 

[Ayisha_B]

Thanks for your time via PM @Emilyjane1308,

I've requested your contract to be re-sent to the email address provided and you should receive it within 24 hours. You'll then be able to register for your online account using the account info.

Let us know if there's any issues and do also keep us posted about the tech visit 🙂

Many thanks