No contract confirmation email and no delivery information sms/email

[franciscovarela]

Hello there,

My name is Francisco, I've ordered a broadband deal from Virgin on the 21st of November and I received a confirmation email with a pre contract, information about collection and a order reference number, however i haven't heard anything after and I'm still waiting to hear about a delivery. The email said collection would be between the 24 nov-4 dec but i still haven't heard anything.

[VM-Jon]

Hi @franciscovarela 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon