Hello, I cancelled my virgin media on the 22/9 and my services were disconnected on the 22/10. I have moved address and plan on switching to another provider. I received an email from retentions offering me the same contract but cheaper and it said i have 7 days to accept. About two weeks later I clicked the link and it was seemingly an active offer and I considered staying with VM so I filled out my info and submitted and the webpage stated 'your order is confirmed, you'll soon get a confirmation email telling you more about your new package with a link to sign your new contract. Once you've signed this it'll take 48 hours for your new deal to appear in your account. I then received an email from Web sales Campaigns virgin media 4 days ago saying 'we are chuffed you've chosen to stay with us by picking a package that is right for you. You will receive an email from us soon to let you know when we have processed your order and any price changes to your monthly bill.' i haven't signed my contract, I also haven't heard anything since and my virgin media online page hasn't updated anything- I have no idea whether or not I am in a contract with VM, but I urgently need internet as I work from home so I went to another provider- but i need to ensure I do not currently have an active contract with VM- despite the fact i didn't sign anything or haven't had any communication.
