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Moved home, Account not working, couldnt register new account

kyin0529
Joining in

on ‎23-04-2023 16:31

Moved home, Account not working, couldnt register new account, couldnt use the previous account, 

the contract extend itself to an other 18 months for no reason. 

The web chat just cant figure out how to register my new account, they just told me to register with the new account number. 

Anyone experience this before and know how to fix it. Thanks.

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Martin_N
Forum Team
Forum Team

on ‎24-04-2023 08:14

Hi kyin0529,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you're unable to access your online account. 

It sounds as though the old account wasn't moved over to the new account. 

This is something we should be able to help with. 

I will private message you now to confirm your details. 

^Martin

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