Login issues / security details seem wrong?

[Zodiac_]

Hey,

Trying to do a password on my VM cable account

[removed]

My security answer is not accepted though. I mean, my mother's maiden name isn't going to change! I've had the account ages, ten years or more, yet can't even reset my Pass as my bills are all online so I don't know the account number

So I'd like a password reset, but also the security answers redone because for some reason it isn't accepting what the only answer could be

Thanks

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Zoie_P]

Hi Zodiac_

Thanks for your post.

Sorry, you are having issues with resetting your my virgin media password.

I can certainly get this reset for you, I will pop you over a PM and we can go from there

Zoie

[Zoie_P · Accepted solution]

Hi Zodiac_

Thanks for messaging me, I am glad I was able to change your password for you.

Any more issues pop back here publicly and we can assist. When you change your password from the one we have given you here is our advice page for password strength 

Zoie