House number changed - now new contract end date

[LauraBij]

Hi,

My first contract with Virgin Media was put on house number: 5/1. However, because I live at 5 instead of 5/1 (an administrative mistake), I asked them to change it and so they did. Now that I am moving abroad in May it was brought to my attention that my contract end date changed with the administrative change of my house number and I have to pay a huge early termination fee. I never changed packages or anything, just the house number (again I did not ever actually move it was an administrative mistake). 

This does not seem right.

Really hope you can help me, thanks a lot in advance I appreciate it.

Kind regards,

Laura

[David_Bn]

Thanks for your post on our Community Forums @LauraBij, and a very warm welcome to our Community Forums!

Sorry to hear of the issues with the contract and the end date.

I'd be happy to look into this for you via our private messaging function.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[David_Bn]

Thanks for working with me via our private messaging function @LauraBij, and I'm pleased we were able to get this one resolved for you.

Do feel free to return to our Community Forums, if you require any further assistance.

Best of luck with your move abroad!

David_Bn