Getting error DEF01 when trying to create my account

[Zurath]

Hi there,

Virgin Media customer here. I seem to be having an error message while trying to create my online account (DEF01). Is someone able to assist me please as this is really frustrating.

[Natalie_L]

Hi Zurath,, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are getting an error whilst attempting to create your online account. 

Can you please try the following for me?

• Clear your Cache and Cookies
• Try another browser
• Try another device
• Download the My Virgin Media App 

Please let us know how you get on and we will be happy to assist further if required. 

Thanks, 

[Zurath]

Hi there,

Thank you for the advice.

I have tried all of the above.

Ive tried 3x different browsers, I've tried my phone, tablet and pc. I've tried to create an account using my phone data and clearing cache and cookies did nothing. On the app, if i click create account it takes me to a page where it says that virgin is doing some repairs on the website. Any other advise is more than welcome.

[Natalie_L]

Thank you for your reply and for trying Zurath. 

I would be happy to assist with getting your account registered from our side. 

I will just need to pop you over a private message to confirm a few details and we can go from there. This message will be available via the purple envelope on the top right of this page. 

Speak soon,