on 21-02-2022 14:48
I moved house at the end of January, I was told that I could either stick with the current deal (and not enter a new contract) or get a new deal (and enter a new contract).
I decided that I would move my existing deal to the new property, no changes in products or anything. The customer services person said to ignore any emails about a new contract being set up in the new account, this is just an auto-generated part of the house move process and are not real contracts.
After moving into the new property, and the VM engineer refusing to locate the TV socket where I need it to be, I was told the new contract is being enforced and I am stuck with a contract ending in August 2023.
How can I get this corrected?
Answered! Go to Answer
on 25-02-2022 09:14
For anyone that finds themselves in the above situation, keep ringing every day!
After a full week of complaining daily, I eventually got a good customer services representative that was able to cancel the contract that I didn't agree to, and now I've been able to give my 30 days notice.
on 25-02-2022 09:14
For anyone that finds themselves in the above situation, keep ringing every day!
After a full week of complaining daily, I eventually got a good customer services representative that was able to cancel the contract that I didn't agree to, and now I've been able to give my 30 days notice.
on 25-02-2022 11:26
Thanks for your post liamgold.
Welcome back to the community!
I'm glad we've come to a resolution for you.
If you do have anymore queries then please don't hesitate to contact us again.
Thanks,