Cant log in, cant verify email

[kathrynNewsome]

Please tell me how can I make a complaint about your company? You have set up 3 direct debits in my name now and yet I am unable to verify my email to be able to log into my account to see whats going on? I have phoned over 20 times since mid December to get this sorted and the people I speak to are worse than useless with helping me. I have raised 2 tickets and have received no replies. I am TOTALLY DISGUSTED with your inabillity to get this mess sorted out

[Ashleigh_C]

Hi there @kathrynNewsome

Thank you so much for your post and welcome to the community forums, it's great to have you on the team. 

I am so sorry to hear that you have faced this issue with your account, I'd be more than happy to take a closer look into this with you via a Private Message.

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.