Hi @BSF2020
Sorry to see that you, along with many other customers are having problems speaking to VM.
The phone lines and other contact methods are extremely busy at present, mainly due to the impending price increase emails.
VM have also had systems issues for the past 4 days (not sure if it's been fixed yet) which meant the IVR wasn't transferring calls correctly and agents had also been unable to connect to certain systems.
The phone lines are still the quickest way to contact VM, even if it doesn't seem so. Phone calls take priority over other methods of communication.
Unfortunately the Forum Team can't process regrades or cancellations and as above, all contact methods are currently busy due to the price increase.
You can try calling again 150 from a Virgin landline or mobile, or 0345 454 1111, option 4 (thinking of leaving us), but best to call at 8am when lines first open and are least busy to avoid call queues
If you are just wanting to cancel and wish to avoid the phone queues then you can write to them to as per the terms-and-conditions
If writing make sure you sign it and send it by registered post.
Virgin Media Sunderland SR43 4AA
*** You didn't say what disabilty you have, however there are other contact methods which may be suitable, for your good self, indicated at the bottom on the following page
https://www.virginmedia.com/help/contact-us/thinking-of-leaving/broadband-tv-phone
Accessibility and Extra Support
Text Relay Service
RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.
To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.
Video Relay Service
Video Relay allows British Sign Language users to connect to us via an interpreter.
Open 8am until midnight, 7 days a week.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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