I have been a loyal Virgin Media customer for over 20 years but I am now becoming unhappy with them. My last 18 month contract was around £17 a month and was due to finish in August 2022.
A month before the the finish date I received Julys bill and for some reason it was for £30.35. I contacted Virgin Media asking if I could get a reduction on that bill to no avail. I then tried to renew my contract but I didn’t come to an agreed price plan.
The next step was that I filed a complaint and the following morning I received a text from Virgin Media offering me an 18 month contract deal for £22 a month. I then contacted them and managed to get the 18 month contract down to £20.50 a month. I then got an extended discount for the first month August 2022 for £12 and was told that last months bill will be lower than the stated bill.
All was well and I agreed to renew my contract. However, just a couple of days ago I received Augusts bill expecting it to be £12 as promised and was shocked to see it at £49.97. I then contacted Virgin Media to be told that last months bill of £30.35 wasn’t paid and a late payment fee of £7.50 was added on. I told Virgin Media that the late payment wasn’t my fault because unknown to me Virgin Media cancelled my direct debit so no payment could be made and that I was told that July’s bill was reduced to around the £20 so they credited the £7.50 to my account and I made a £14.47 card payment and was told that I need to pay £28 to clear my balance before I can open a direct debit. They couldn’t reduce Julys bill.
However, I have noticed that I got an email from Virgin Media a few days ago with overdue balance action amd the email mentions that there is an overdue payment of £21.97 is due. So why is this email saying I’m due £21.97 yet on my account it’s the original £30.35 plus Augusts bill of £12. I contacted Virgin Media again but told to text message a screen shot of the £21.97 bill but I’ll be charged for that. Is there any way I can send that email to them as proof instead of text? Please advise.
