Waiting My new device

[diegopolverino]

• Hello , I am wait my new device the Sri react debit has been set up and accepted.

   

[Akua_A]

Hi @diegopolverino

Welcome to our community forums and thank you for your first post.

The image has not yet been verified by our team therefore I am unable to see it. Are you able to further expand on the issue you are facing so I can better understand and help?

Thanks,

[diegopolverino]

I have order a mew device

[Akua_A · Accepted solution]

Thank you for letting us know @diegopolverino.

Are you having issues with your order? Have you received confirmation that your order has gone through?

Thanks,

[diegopolverino]

The direct debit has been set up , last email was

You've done it!

Thank you for accepting your Credit Agreement to purchase your device/s with Virgin Media.

We’ll be in touch soon to let you know when your device/s is on its way to you.

Kind regards,

[Akua_A]

Thank you for clarifying this @diegopolverino.

Have you tried calling our mobile team on 0345 600 0789 who can chase the order status for you? If so, when did this take place, and what was discussed? 

Thanks,

[diegopolverino]

I did it by virgin mobile app

[Akua_A]

Are you able to check the "My orders and appointment" part of your app for updates? Is there anything listed there?

If not, please call our mobile team on 0345 600 0789 who can best look into this for you and chase the order.

Thanks,