VOIP connection

[ScruffymonkeyDM]

We recently had our services upgraded and we’re given the hub4. They recabled the line to the house due to a previous fault and have not reconnected the phone line. The engineer said we will have to use VOIP which is fine. The problem is it is saying telephony disabled when we log into the hub. 
how do we get this activated???

[Reece_MH · Accepted solution]

Hi @ScruffymonkeyDM,

Thanks for your post, and welcome back to our Community Forums. I'm very sorry to hear you're seeing "Telephony Disabled" on your Hub. I've had a look on our end, and it does appear that the service is still registered to the Analogue Lines (Wall Socket).

I'm going to send you a private message so we can assist in getting this switched over. Please look out for it in the top-right, purple envelope.

Cheers,

[ScruffymonkeyDM]

I’ve had DMs from 2 different people at Virgin and all I’ve had so far is account verification checks to see if I’m the account holder 😔

we have had no phone line for nearly 2 months now 😩