Hi Chrislulu 👋 welcome to community! Thank you for posting.
Sorry to hear about these issues with your landline service! Have you recently undergone the landline switchover process with us? (Where you connect your landline via the hub?)
You can see more about this here 👉 https://community.virginmedia.com/html/assets/Switchover_Migration_Leaflet.pdf here via this help page 👉Landline Switchover | Virgin Media Help and here via community 👉 Everything You Need To Know - Virgin Media Community - 4757332.
If you have a look at the first like, there are instructions and a picture of the adapter needed in order to complete the switchover. If you can please let us if you have received notification of the switchover and an adapter?
You can also check for outages 👉 https://virg.in/service or by calling 📞 0800 561 0061, however I've had a quick look on our systems and it does not look like you are currently affected by an outage.
Let us know if you are connected correctly via 21CV and if you need further support! Thanks for your patience in the meantime. 🌞
Molly
