Landline query

[Lalalo]

I need to speak to someone about my landline 

[Steven_L]

Hi @Lalalo,

Thanks for taking the time to post here on our forums.

What query do you have with your landline?

Regards,

Steven_L

[Lalalo]

I am getting a community alarm fitted but the landline isn't on. 

I think it needs to be switched on at your end 

Thank you 

Jennifer 

[Steven_L]

Thanks for coming back to us @Lalalo.

Is your landline via traditional wall socket or your hub?

Regards,

Steven_L

[Lalalo]

It's the hub

[Steven_L]

Thanks @Lalalo.

I have been able to locate your account and can see that the hub and telephone line are in working order on the system.

Are you getting any dial tone, when you plug your phone into the hub?

Regards,

Steven_L

[Lalalo]

I haven't had a phone because I wouldn't have used it. I'm disabled and use my mobile. The person from community alarm installs them all the time and she couldn't get connected 

[Steven_L]

Thanks for coming back to me @Lalalo.

I'm not sure, how you would know if the landline isn't working, if you dont have a phone plugged into the socket on your hub. Has this been pointed out by your community workers that it isn't working?

I can see from my system that you have a landline with us that is in working service.

Regards,

Steven_L