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Landline not working

Lesley_21
Tuning in

on ‎10-07-2022 14:19

My landline is not working - hasn't worked for about a week.

Website is not helpful and goes round in circles so I'm not sure what to do.

5 REPLIES 5

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎10-07-2022 14:40

Hi @Lesley_21,

Thanks for your post, and welcome to our Community Forums.

I've ran some checks on my end, and there doesn't appear to be any issues being identified. Can you please expand on how the landline isn't working? Do you have a Dial Tone? How are you connecting your landline? Is it through a wall socket, or the back of your Hub?

Cheers,

Reece - Forum Team


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Lesley_21
Tuning in
In response to Reece_MH

on ‎10-07-2022 16:17

Thank you for your reply.

It is plugged into a wall socket and I have no dial tone.  

Lesley

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Ashleigh_C
Forum Team
Forum Team
In response to Lesley_21

on ‎10-07-2022 16:32

Thank you Lesley, I think it would be best if we get an engineer to take a look into this for us.

 

I'll pop you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

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Lesley_21
Tuning in
In response to Ashleigh_C

on ‎10-07-2022 20:16

That's great - thanks.

 

Lesley

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Ashleigh_C
Forum Team
Forum Team
In response to Lesley_21

on ‎11-07-2022 13:13

Hello again, 

 

Thanks so much for your private message and confirming your address, I have now booked you a visit for your landline – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

 

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 


Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.


If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

 

Thank you.

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