Landline not working (no dial tone)

[WAS42]

My landline has no dial tone. I’ve tried plugging in an alternative (corded) phone, with the same result. The problem started as a crackling phone line, getting worse in wet weather, so I think water must be getting into the phone system somehow. We had torrential rain over the weekend, resulting in no dial tone whatsoever. I’d like to book an engineer calling on my mobile but can’t get past the automated menus on the 0345 454 1111 number. The robot hangs up as it announces that it’s checking the status of the line. It doesn’t seem to be possible to book an engineer on the website.

[David_Bn]

Good Morning @WAS42, thanks for your post, and welcome back to our Community Forums!

Sorry to hear of the issues with the landline services with the current weather conditions.

Check out the purple envelope in the top right hand corner of the screen for a private message from me, and we'll seek to arrange an engineer visit for you.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me over private message @WAS42, I've been able to book in an engineer appointment for you - and have selected the first one available to you.

For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please ensure there is someone over the age of 18 present at the time of the visit.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,

David_Bn

[WAS42]

Thank you for organising this David, I will be at home at the time and date of the appointment.

kind regards,
Wendy

[David_Bn]

Excellent, thank for confirming @WAS42.

Do please keep up updated and if needed, I can arrange any follow up visits.

Hopefully though, that's not required!

Kindest regards,

David_Bn