Keep old landline number

[Keltystu75]

I joined virgin nearly 2 weeks ago and said I wanted to keep my old landline number. I’ve Still not had it changed back. How do I go about it?.

[Alex_RM]

Hi Keltystu75,

Thanks for posting and welcome to our community 🙂

I'm sorry you're number has not been ported over yet, this can typically take up to 12 days. So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for joining me over private message Keltystu75,

Glad I was able to help 🙂

Alex_Rm