How to deactivate upc ''don't not disturb feature on virgin media land line.

[colm23]

Just a question, I accidently activated ''don't not disturb feature'' on my Virgin Media home phone and can't receive incoming calls only outgoing calls, how do I deactivate this feature, thanks in advance.

When a person calls my land line a voice states  ''the customer you are calling is using upc do not disturb feature, please try again later''

[Travis_M]

Hi @colm23

Thanks for your post and a big warm welcome to our community forum!

The 'do not disturb' feature is a handset feature rather than something that is activated by us, if you dial *79# to deactivate the feature this may work having done a little research on what may potentially fix this for you.

Regards

[colm23]

Thank you but that hasn't worked, in fact I've tried several hand sets which means the problem is on the line and not on the hand set, even through it was activate by the hand set, probably has to be deactivated by a hand set, but how is the big question.

[Travis_M]

Hi @colm23

Thank you for your reply and good afternoon

The do not disturb feature is not a feature offered by ourselves, are you aware of what was pressed when you had activated this?

Regards

[colm23]

Thank you, I finally solved the problem, the feature was accidently activated by dialing star 80 #, so I dial in reverse # 80 star, it deactivates the feature, so I'II leave this here if anybody else has the problem, problem solved and many thanks for your replies, kind regards.

[Travis_M]

Hi @colm23

Thanks for your response

Great to hear this is now all sorted for you and you managed to figure this out, I hope you have a great day.

Regards