Engaged tone

[jackssss]

My Phone is constantly Engaged done a test nothing wrong so here I am 

[Corey_C]

Thanks for your post and welcome to the Community Forums, jackssss, 

Is this for landline service where the phone is connected to the wall or the landline services connected to the hub?  Do out have anything else plugged into the landline service?

Also we have an online diagnostic here: https://www.virginmedia.com/help/home-phone-line-faults

Let us know if you need further help.

Cheers,

Corey C

[jackssss]

This plugs into the wall 

and yes as i stated before I have run the test but it does not find any fault . When you try to make a call out no dailing tone but when you ring from another phone all you get is a engaged tone all the time .

[Corey_C]

Thanks for your reply and clarification, jackssss. I've sent you a private message to confirm your account details.

Cheers,

Corey C