Check phone line fault

[woodster0273]

I have a new landline that has worked  for the last 2 weeks. Now the phone shows Check Phone Line and there is no dial tone. If I call from another phone I get You have dialed and incorrect number.

I have plugged another phone and cable into the hub and get the same result. I have tried to find a way to report this to Virgin but to no avail. Nothing online, no option via the phone and even tried the WhatsApp which tells me they don't deal with landlines and diverts me to the website... Any assistance available?

Cheers Lee

[Tom_W1]

Hi @woodster0273 thanks for your post here although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly, and respond directly when you can!

Many thanks