on 10-05-2022 11:11
I need to cancel the technician’s visit on 13th May pm?
Can it be done on the my virgin media website? The link on the text I’ve had doesn’t work.
I can’t afford to wait an hour like yesterday to speak to someone!
on 10-05-2022 11:16
Hi mbic,
Thanks for posting and welcome back to the community.
If the appointment is a fault call, you should be able to cancel the visit by logging into your MyVM account.
Is the appointment showing on the account?
Thanks,
on 10-05-2022 11:38
I found the appointment, but it’s buried in the website, but I can’t see how to cancel. Why the cancel isn’t shown where the date and time are, I don’t know!
The text says that there will be a call before the installation, whether the call will be a real person who I can understand or automated call I don’t know!
The issue which has been sorted was the phone switchover on 3rd May which wasn’t working via the hub, it is now working but the ‘adviser’ had already booked a technician.
We wasn’t told that the technical issue on 3rd May had been sorted.
I might just let the technician call.
If VM ‘s fibre wasn’t so reliable, I would go elsewhere because of customer services. It has definitely got worse over the years
on 10-05-2022 11:43
Apologies for that,
Thanks for the response.
I've dropped you a PM so we can get the appointment cancelled.
Check the purple envelope icon for this.
Thanks,