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on 05-02-2019 13:47
For the past week or so I am having regular disconnects in World of Warcraft, every 30 minutes or so, which when playing with friends and/or raiding is becoming quite the annoyance.
I have ran ping tests against blizzard's servers, used WinMTR and none of these are displaying any packet loss at all.
I have removed all addons etc and any custom code that may be running through other addons and nothing seems to work.
This is the only game I am having issues with.
Any guidance or support is appreciated.
Answered! Go to Answer
32 REPLIES 32
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on 06-12-2020 13:24
Hi! I seem to be having these issues with World of Warcraft too, consistent disconnects with this error: wow51900319
This is the string from the Wow looking glass. I seem to be only getting this issue while at home from university, I don't have this issue while using university internet.
TRACEROUTE:
traceroute to 86.19.181.197 (86.19.181.197), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.007 ms 1.002 ms 1.001 ms
2 37.244.24.131 (37.244.24.131) 1.315 ms 1.483 ms 1.652 ms
3 Blizzard Blizzard 1.824 ms 1.827 ms 1.830 ms
4 137.221.66.42 (137.221.66.42) 1.771 ms 1.784 ms 1.785 ms
5 137.221.78.56 (137.221.78.56) 205.653 ms 205.677 ms 205.683 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 1.133 ms 0.982 ms 0.966 ms
8 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 0.765 ms 0.778 ms 0.779 ms
9 * * *
10 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 1.587 ms 1.608 ms 1.613 ms
11 * * *
12 pete-core-2a-ae2-0.network.virginmedia.net (62.253.174.54) 10.327 ms 10.281 ms 10.276 ms
13 * * *
14 * * *
15 * * *
06/12/2020 11:46:11 UTC
--------------------
TRACEROUTE:
traceroute to 86.19.181.197 (86.19.181.197), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.291 ms 0.294 ms 0.296 ms
2 37.244.24.131 (37.244.24.131) 0.597 ms 0.844 ms 1.033 ms
3 Blizzard Blizzard 1.151 ms 1.155 ms 1.160 ms
4 137.221.66.42 (137.221.66.42) 1.095 ms 1.111 ms 1.116 ms
5 137.221.78.56 (137.221.78.56) 128.771 ms 353.270 ms 353.327 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 1.055 ms 1.144 ms 1.158 ms
8 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 0.705 ms 0.749 ms 0.762 ms
9 * * *
10 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 5.437 ms 5.421 ms 5.420 ms
11 * * *
12 pete-core-2a-ae2-0.network.virginmedia.net (62.253.174.54) 10.930 ms 10.343 ms 10.377 ms
13 * * *
14 * * *
15 * * *
06/12/2020 11:46:11 UTC
--------------------
PING:
PING 86.19.181.197 (86.19.181.197) 56(84) bytes of data.
--- 86.19.181.197 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
06/12/2020 11:46:11 UTC
--------------------
PING:
PING 86.19.181.197 (86.19.181.197) 56(84) bytes of data.
--- 86.19.181.197 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3003ms
06/12/2020 11:46:11 UTC
--------------------
TRACEROUTE:
traceroute to 86.19.181.197 (86.19.181.197), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.243 ms 0.253 ms 0.261 ms
2 37.244.24.131 (37.244.24.131) 0.534 ms 0.679 ms 0.847 ms
3 Blizzard Blizzard 1.180 ms 1.185 ms 1.187 ms
4 137.221.66.42 (137.221.66.42) 1.126 ms 1.142 ms 1.147 ms
5 137.221.78.56 (137.221.78.56) 39.326 ms 39.348 ms 39.353 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 16.174 ms 15.755 ms 15.730 ms
8 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 0.737 ms 0.754 ms 0.823 ms
9 * * *
10 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 1.601 ms 1.626 ms 1.625 ms
11 * * *
12 pete-core-2a-ae2-0.network.virginmedia.net (62.253.174.54) 10.250 ms 10.301 ms 33.166 ms
13 * * *
14 * * *
15 * * *
06/12/2020 11:46:15 UTC
--------------------
PING:
PING 86.19.181.197 (86.19.181.197) 56(84) bytes of data.
--- 86.19.181.197 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
06/12/2020 11:46:16 UTC
--------------------
TRACEROUTE:
traceroute to 86.19.181.197 (86.19.181.197), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.310 ms 0.297 ms 0.296 ms
2 37.244.25.2 (37.244.25.2) 1.178 ms 1.189 ms 1.195 ms
3 Blizzard Blizzard 1.182 ms 1.181 ms 1.183 ms
4 137.221.66.36 (137.221.66.36) 0.674 ms 0.697 ms 0.698 ms
5 137.221.77.56 (137.221.77.56) 7.544 ms 7.552 ms 7.552 ms
6 137.221.65.19 (137.221.65.19) 7.422 ms 7.702 ms 7.678 ms
7 137.221.79.34 (137.221.79.34) 9.220 ms 9.227 ms 9.223 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 7.874 ms 7.982 ms 7.948 ms
9 * * *
10 * * *
11 pete-core-2b-ae2-0.network.virginmedia.net (62.253.174.58) 10.930 ms 11.013 ms 10.988 ms
12 * * *
13 * * *
14 * * *
15 * * *
06/12/2020 11:46:20 UTC
--------------------
PING:
PING 86.19.181.197 (86.19.181.197) 56(84) bytes of data.
--- 86.19.181.197 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3001ms
06/12/2020 11:46:21 UTC
--------------------
MTR:
Start: Sun Dec 6 11:46:11 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.24.131 0.0% 10 0.7 0.8 0.6 1.0 0.0
3.|-- Blizzard 0.0% 10 0.6 0.8 0.6 1.0 0.0
4.|-- 137.221.66.42 0.0% 10 0.3 0.5 0.3 0.6 0.0
5.|-- 137.221.78.56 0.0% 10 122.5 68.2 0.9 239.3 81.4
6.|-- 137.221.65.76 80.0% 10 13559 13477 13396 13559 115.1
7.|-- 137.221.78.34 0.0% 10 1.1 5.3 1.1 32.0 9.9
8.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 0.7 1.0 0.6 3.0 0.6
9.|-- nl-ams02a-rc2-lag-5-0.aorta.net 90.0% 10 1.2 1.2 1.2 1.2 0.0
10.|-- nl-ams04a-ri3-ae-8-0.aorta.net 0.0% 10 1.7 2.6 1.6 11.4 3.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- pete-core-2a-ae2-0.network.virginmedia.net 0.0% 10 10.5 11.0 10.3 16.1 1.7
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
06/12/2020 11:46:11 UTC
--------------------
MTR:
Start: Sun Dec 6 11:46:11 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.8 0.3 5.3 1.5
2.|-- 37.244.24.131 0.0% 10 1.1 1.0 0.7 1.9 0.3
3.|-- Blizzard 0.0% 10 0.9 0.8 0.6 1.0 0.0
4.|-- 137.221.66.42 0.0% 10 0.6 0.6 0.5 0.7 0.0
5.|-- 137.221.78.56 0.0% 10 123.3 69.4 0.8 199.8 68.4
6.|-- 137.221.65.76 80.0% 10 13622 13559 13496 13622 88.7
7.|-- 137.221.78.34 0.0% 10 1.3 1.5 1.0 4.1 0.8
8.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 0.9 0.8 0.6 1.6 0.0
9.|-- nl-ams02a-rc2-lag-5-0.aorta.net 90.0% 10 1.3 1.3 1.3 1.3 0.0
10.|-- nl-ams04a-ri3-ae-8-0.aorta.net 0.0% 10 1.5 2.5 1.5 7.8 1.8
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- pete-core-2a-ae2-0.network.virginmedia.net 0.0% 10 10.3 11.0 10.3 15.9 1.6
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
06/12/2020 11:46:11 UTC
--------------------
TRACEROUTE:
traceroute to 86.19.181.197 (86.19.181.197), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.331 ms 0.331 ms 0.342 ms
2 37.244.25.2 (37.244.25.2) 0.608 ms 0.821 ms 1.055 ms
3 Blizzard Blizzard 0.919 ms 0.938 ms 0.940 ms
4 137.221.66.36 (137.221.66.36) 0.450 ms 0.481 ms 0.485 ms
5 137.221.77.56 (137.221.77.56) 7.599 ms 7.616 ms 7.619 ms
6 137.221.65.19 (137.221.65.19) 7.377 ms 7.651 ms 7.629 ms
7 137.221.79.34 (137.221.79.34) 7.617 ms 7.617 ms 7.616 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 7.878 ms 13.264 ms 13.248 ms
9 * * *
10 * * *
11 pete-core-2b-ae2-0.network.virginmedia.net (62.253.174.58) 10.928 ms 11.022 ms 11.027 ms
12 * * *
13 * * *
14 * * *
15 * * *
06/12/2020 11:46:27 UTC
--------------------
MTR:
Start: Sun Dec 6 11:46:15 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.24.131 0.0% 10 0.6 0.8 0.5 1.5 0.0
3.|-- Blizzard 0.0% 10 0.6 0.8 0.6 1.0 0.0
4.|-- 137.221.66.42 0.0% 10 0.5 0.5 0.3 0.7 0.0
5.|-- 137.221.78.56 0.0% 10 38.1 64.1 0.9 429.9 132.2
6.|-- 137.221.65.76 80.0% 10 13365 13323 13280 13365 60.4
7.|-- 137.221.78.34 0.0% 10 1.0 7.1 1.0 54.3 16.7
8.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 0.8 4.1 0.7 33.5 10.3
9.|-- nl-ams02a-rc2-lag-5-0.aorta.net 90.0% 10 1.2 1.2 1.2 1.2 0.0
10.|-- nl-ams04a-ri3-ae-8-0.aorta.net 0.0% 10 1.7 3.6 1.5 17.6 4.9
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- pete-core-2a-ae2-0.network.virginmedia.net 0.0% 10 10.9 10.5 10.3 11.3 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
06/12/2020 11:46:15 UTC
--------------------
MTR:
Start: Sun Dec 6 11:46:16 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.5 0.0
2.|-- 37.244.25.2 0.0% 10 0.9 1.6 0.6 7.5 2.0
3.|-- Blizzard 0.0% 10 1.0 1.0 0.8 1.2 0.0
4.|-- 137.221.66.36 0.0% 10 0.7 8.2 0.5 57.5 18.3
5.|-- 137.221.77.56 0.0% 10 7.5 15.5 7.3 48.8 15.9
6.|-- 137.221.65.19 0.0% 10 7.5 9.1 7.3 19.1 3.8
7.|-- 137.221.79.34 0.0% 10 7.7 17.0 7.5 50.9 17.2
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 13.5 8.9 7.9 13.5 1.7
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- pete-core-2b-ae2-0.network.virginmedia.net 0.0% 10 11.5 11.1 10.9 11.5 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
06/12/2020 11:46:16 UTC
--------------------
PING:
PING 86.19.181.197 (86.19.181.197) 56(84) bytes of data.
--- 86.19.181.197 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
06/12/2020 11:46:27 UTC
--------------------
TRACEROUTE:
traceroute to 86.19.181.197 (86.19.181.197), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.253 ms 0.255 ms 0.258 ms
2 37.244.25.2 (37.244.25.2) 0.694 ms 0.845 ms 1.127 ms
3 Blizzard Blizzard 0.752 ms 0.772 ms 0.777 ms
4 137.221.66.36 (137.221.66.36) 0.535 ms 0.554 ms 0.556 ms
5 137.221.77.56 (137.221.77.56) 7.585 ms 7.616 ms 7.621 ms
6 137.221.65.19 (137.221.65.19) 7.416 ms 7.443 ms 7.409 ms
7 137.221.79.34 (137.221.79.34) 7.559 ms 7.573 ms 7.573 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 7.838 ms 9.781 ms 9.805 ms
9 * * *
10 * * *
11 pete-core-2b-ae2-0.network.virginmedia.net (62.253.174.58) 11.011 ms 10.890 ms 10.984 ms
12 * * *
13 * * *
14 * * *
15 * * *
06/12/2020 11:46:31 UTC
--------------------
PING:
PING 86.19.181.197 (86.19.181.197) 56(84) bytes of data.
--- 86.19.181.197 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
06/12/2020 11:46:31 UTC
--------------------
MTR:
Start: Sun Dec 6 11:46:24 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.5 0.0
2.|-- 37.244.25.2 0.0% 10 0.7 0.8 0.6 1.2 0.0
3.|-- Blizzard 0.0% 10 1.3 1.0 0.8 1.3 0.0
4.|-- 137.221.66.36 0.0% 10 0.5 5.2 0.5 46.6 14.5
5.|-- 137.221.77.56 0.0% 10 7.6 12.0 7.4 47.5 12.5
6.|-- 137.221.65.19 0.0% 10 10.3 10.8 7.4 37.7 9.5
7.|-- 137.221.79.34 0.0% 10 7.9 17.3 7.6 36.3 10.6
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.0 9.2 7.9 16.1 2.5
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- pete-core-2b-ae2-0.network.virginmedia.net 0.0% 10 11.2 11.0 10.9 11.2 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
06/12/2020 11:46:24 UTC
--------------------
MTR:
Start: Sun Dec 6 11:46:27 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.5 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.8 0.6 1.3 0.0
3.|-- Blizzard 0.0% 10 1.0 1.0 0.8 1.3 0.0
4.|-- 137.221.66.36 0.0% 10 0.5 5.0 0.4 44.1 13.7
5.|-- 137.221.77.56 0.0% 10 30.3 15.5 7.4 61.9 17.8
6.|-- 137.221.65.19 0.0% 10 7.8 14.5 7.5 76.4 21.7
7.|-- 137.221.79.34 0.0% 10 9.4 16.9 7.6 41.3 13.4
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.0 8.0 7.9 8.2 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- pete-core-2b-ae2-0.network.virginmedia.net 0.0% 10 11.2 11.1 10.9 11.5 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
06/12/2020 11:46:27 UTC
--------------------
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on 11-06-2021 18:16
Hello there!
I too am constantly frustrated by wow disconnects and wondered if you could help me plerase?
TRACEROUTE:
traceroute to 81.104.43.78 (81.104.43.78), 15 hops max, 60 byte packets
1 Blizzard Blizzard 3.559 ms 3.544 ms 3.541 ms
2 * * *
3 Blizzard Blizzard 3.972 ms 3.988 ms 4.024 ms
4 137.221.66.46 (137.221.66.46) 3.683 ms 3.698 ms 3.697 ms
5 137.221.78.68 (137.221.78.68) 96.844 ms 96.859 ms 96.859 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 1.128 ms 1.137 ms 1.134 ms
8 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 0.652 ms 0.665 ms 0.662 ms
9 nl-ams17b-rc1-lag-8-0.aorta.net (84.116.135.37) 0.734 ms 0.717 ms 0.738 ms
10 nl-ams04a-ri3-ae-9-0.aorta.net (84.116.130.242) 1.118 ms 1.099 ms 1.125 ms
11 * * *
12 pete-core-2a-ae2-0.network.virginmedia.net (62.253.174.54) 11.774 ms 11.751 ms 11.768 ms
13 nrwh-cmts-13-tenge410.network.virginmedia.net (81.100.32.218) 15.414 ms 15.413 ms 15.474 ms
14 * * *
15 * * *
11/06/2021 17:11:50 UTC
--------------------
MTR:
Start: Fri Jun 11 17:11:50 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.131 20.0% 10 310.6 288.2 252.3 321.3 23.3
3.|-- Blizzard 0.0% 10 0.8 0.8 0.6 0.8 0.0
4.|-- 137.221.66.46 0.0% 10 0.6 0.5 0.3 0.6 0.0
5.|-- 137.221.78.68 0.0% 10 79.7 115.6 0.9 446.9 167.2
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.78.34 0.0% 10 2.6 1.2 0.9 2.6 0.3
8.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 0.7 0.8 0.6 1.0 0.0
9.|-- nl-ams17b-rc1-lag-8-0.aorta.net 90.0% 10 0.9 0.9 0.9 0.9 0.0
10.|-- nl-ams04a-ri3-ae-9-0.aorta.net 0.0% 10 1.1 1.4 1.1 2.8 0.5
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- pete-core-2a-ae2-0.network.virginmedia.net 0.0% 10 12.0 11.9 11.8 12.0 0.0
13.|-- nrwh-cmts-13-tenge410.network.virginmedia.net 0.0% 10 15.5 15.5 15.5 15.6 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11/06/2021 17:11:50 UTC
--------------------
Activity Summary
See how much data you have uploaded and downloaded since your Super Hub was last power cycled (that's switched on or rebooted). This information will be automatically reset when you next power cycle your Super Hub, or you can reset it manually.
Session Time 0day 11h:46m:02s
Session Data Downloaded 926 MB
Session Data Uploaded 39 MB
Devices Connected
See which wired and wireless devices are connected to your Super Hub and how long they've been connected.
Wired Devices
MAC Address IP Address Device Name Time Connected
**:**:**:**:**:** 192.168.0.7 WINDOWS-NUV7P6J 0days 00hrs 32mins 58s
Wireless Devices
MAC Address IP Address Device Name Time Connected
**:**:**:**:**:** 192.168.0.4 Galaxy-J4 0days 01hrs 43mins 17s
**:**:**:**:**:** 192.168.0.3 amazon-dcb02adb1 0days 11hrs 41mins 53s
**:**:**:**:**:** 192.168.0.6 Prettyfforawifi 0days 01hrs 43mins 44s
WAN IP Address
WAN IP Address 81.104.43.78
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on 14-06-2021 09:22
Welcome to our Community Help Forum 🙂
Sorry to hear that you are experiencing disconnected when playing World of Warcraft, I understand how frustrating this must be!
I am going to send you a private message now so that we can take a look at things and check for issues that may be causing this.
Please keep an eye out for the purple envelope in the top right corner!
Best wishes,
Serena
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