Multiple packet loss and disconnections from playstation

[Dapman]

 

Hi, 

As I've seen from many similar posts I'm getting ridiculous packet loss throughout the day. I've attached a photo showing my data and I wasn't at home between 8am and 3.30pm. Not only is it a problem for leisure my job involves many video calls which I'm constantly disconnecting from. This problem is seriously bothering my work and leisure. Please look into this. I've reset everything my end. I'm quite competent when it comes to network set ups. As for hardware nothing has changed since I joined virgin media last year. 

 

[Ayisha_B]

Hi @Dapman, 

I am very sorry that we have not had an update for you as yet. I will speak to my colleague again who raised this so we can get this escalated for you. 

Thank you

[Ayisha_B]

Hi Dapman,

Just following up with you- there's no further updates since the technicians visit but I have spoken to my colleague again and have asked her to let me know as soon as she has any news for you so I can let you know here. 

Thanks for your continued patience.