on 28-06-2021 17:11
My wife's email address at virgin.net is no longer working.
It was working 2 weeks ago. I cannot access her emails anywhere online. Does anyone know where one goes to access virgin.net on line? Anyone know who to contact about virgin.net issues?
My virgin.net email is working fine.
Tahnk you.
on 28-06-2021 17:30
@steveceltic2 Welcome to the VM Community Forum.
This is the best place to get help with Virgin.net email issues.
Can you confirm that you have a current VM broadband account and that the virgin.net email addresses concerned are tied to your broadband account?
The above is a requirement for continued use of such email addresses.
Advice on what happens next depends on your answer to the account status.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 28-06-2021 17:56
Thank you Graham, look forward to your help
Steven
on 28-06-2021 18:05
We can't help until you answer the questions posed.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 28-06-2021 18:12
I'm sorry I cannot see any questions.
Steven
on 28-06-2021 18:17
@steveceltic2 wrote:I'm sorry I cannot see any questions.
Steven
Can you confirm that you have a current VM broadband account and that the virgin.net email addresses concerned are tied to your broadband account?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 28-06-2021 18:20
on 28-06-2021 18:34
That is what I feared would be the case.
If the email accounts concerned have not been moved to a VM broadband account then they should have been closed down some years ago. Unfortunately the VM systems have been very poor at implementing their published policy on closing 'orphaned accounts'.
The VM Forum Team will not be able to regain access to the account for you, but they will be able to ensure that they are properly deleted.
They will respond to this thread and will contact you to confirm the account status.
I'm sorry that this will not be the news you were hoping for.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
28-06-2021 18:38 - edited 28-06-2021 18:38
Then, unfortunately, the mailbox and all the mail within it are gone. The virgin.net addresses are somewhat complicated by the sale back in 2015 (I think) and there is a great deal of blatant BS floating about regarding this, but the basic principle is the same. To make use of a Virgin Media email email address, you must have an active VM broadband account with them, there is no other way of keeping it.
In theory, 90 days after you leave, the mailbox is supposed to be deleted but quite often this doesn’t happen and it lingers on in a sort of zombie state. But eventually it gets tracked down and deleted, which is almost certainly what has happened to your wife’s.
on 28-06-2021 18:38