mailbox unavailable

[pauljritchie]

i can login to virginmedia but when i go into email i get the message mailbox unavailable. virgin support tried changing password for me then told me i need to speak to talkltalk cos they deal with @virgin.net email addresses. talktalk website suggests this isn't right? Help!

[Martin_N]

Hi pauljritchie,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your email address. 

I would like to look into this for you. What I will do is private message you so we can look into this. 

^Martin

[jem101]

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@pauljritchie wrote:

Snip…..

virgin support tried changing password for me then told me i need to speak to talkltalk cos they deal with @virgin.net email addresses. talktalk website suggests this isn't right? Help!

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No it isn’t right, the VM support people were either outright lying to get you off the phone, or just completely ignorant of the situation regarding the old Virgin.net addresses - I’m not too sure which one of these possibilities is the most reprehensible!

Quick question, are you still a current VM broadband customer? If so, if you log into the myvirginmedia.com website, do you see your email address listed?